What is a "complete" and how is it priced? +
A complete is a fully qualified survey response that has passed all our quality checks — the respondent matched your targeting criteria, completed the survey within an acceptable time, and cleared our fraud detection layer. You only pay for completes that pass; screen-outs and partial responses are never charged.
How long does B2B data collection typically take? +
For standard B2B audiences (IT managers, finance directors, marketing professionals), most studies reach full quota within 3–7 business days. For niche or senior audiences — C-suite, specific healthcare specialties, or very small firmographic segments — fieldwork typically runs 2–4 weeks. We provide a realistic delivery estimate before your study launches, not after.
Is there a minimum order size? +
Starter (PAYG) has no minimum order. Professional requires a monthly committed spend from $3,500. Enterprise contracts are fully negotiated based on annual volume. Typical enterprise projects range from 5,000 to 100,000+ completes per year.
What quality guarantees are provided? +
Starter plans carry a 95% usable response guarantee. Professional and Enterprise plans carry a 98% written guarantee. If your internal quality review finds responses that fall below the agreed threshold after delivery, we replace them at no charge within 5 business days — no questions asked.
What does the annual plan include and how does billing work? +
Annual plans are billed as a single upfront payment covering 12 months, providing a 20% saving vs monthly billing. Your committed monthly spend is converted to an annual figure at the discounted rate. Unused credits roll over within the contract year, and overage is billed at the contracted CPI rate.
Do you support GDPR and CCPA compliance? +
Yes. All panelists provide explicit GDPR-compliant research consent. We sign Data Processing Agreements (DPAs) with all Professional and Enterprise clients. Our platform is CCPA-compliant for US respondents, and HIPAA-ready provisions are available for healthcare professional studies.